- Joined
- Mar 9, 2008
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- 2,595
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- San Jose, California (GMT -8)
The right thing to do isn't always the easiest thing to do, eh?
The day after my Pirelli Diablo tires arrived, another identical set of tires were delivered. It appeared as though Cycle Gear made a huge mistake in my favor, as I found myself looking at two pair of tires that I paid a total of $222 for
! A quick check of my credit card statement verified that they hadn't caught this mistake, and had only charged me once for the two sets of tires.
Decisions, decisions! I thought about it and was 50/50 on the whole thing. Morally, I should have given the tires back. But what a deal, right? And Cycle Gear is big, this wouldn't be much of a loss for them. I had the whole thing worked out. I was going to hang on to the second set (what else am I going to do - install both sets at once?) and see if they ever noticed. If they never noticed, the tires were mine free and clear.
But here's what got me; the whole tire purchasing transaction was amazing. The order was easy to place, there were no hassles, no backorder, and the tires came way early! I expected them to be shipped between Monday and Wednesday, and they ARRIVED on Monday! And with the price I paid, the total transaction was one of the best I had ever had.
If the customer service had been bad, or if I had overpaid for something, I might have considered keeping the second set. But CG was so great through the whole process, that I decided in the end to call them and tell them about the mistake. I called this morning and got a cheerful operator. When I explained the mistake, he said "well that would explain why I got a call from another customer saying that he hadn't received his at all". That right there made the whole thing worth it. I know the feeling I had when my tires arrived early, and would hate to be in that poor guy's shoes still waiting for his tires that someone else had.
The nice customer service person thanked me profusely for calling and returning the tires, and emailed me a return address label. It made me feel good to do this deed that I didn't have to do. But at the same time, that return label was damn hard to put onto the spare set of tires....
The day after my Pirelli Diablo tires arrived, another identical set of tires were delivered. It appeared as though Cycle Gear made a huge mistake in my favor, as I found myself looking at two pair of tires that I paid a total of $222 for
! A quick check of my credit card statement verified that they hadn't caught this mistake, and had only charged me once for the two sets of tires. Decisions, decisions! I thought about it and was 50/50 on the whole thing. Morally, I should have given the tires back. But what a deal, right? And Cycle Gear is big, this wouldn't be much of a loss for them. I had the whole thing worked out. I was going to hang on to the second set (what else am I going to do - install both sets at once?) and see if they ever noticed. If they never noticed, the tires were mine free and clear.
But here's what got me; the whole tire purchasing transaction was amazing. The order was easy to place, there were no hassles, no backorder, and the tires came way early! I expected them to be shipped between Monday and Wednesday, and they ARRIVED on Monday! And with the price I paid, the total transaction was one of the best I had ever had.
If the customer service had been bad, or if I had overpaid for something, I might have considered keeping the second set. But CG was so great through the whole process, that I decided in the end to call them and tell them about the mistake. I called this morning and got a cheerful operator. When I explained the mistake, he said "well that would explain why I got a call from another customer saying that he hadn't received his at all". That right there made the whole thing worth it. I know the feeling I had when my tires arrived early, and would hate to be in that poor guy's shoes still waiting for his tires that someone else had.
The nice customer service person thanked me profusely for calling and returning the tires, and emailed me a return address label. It made me feel good to do this deed that I didn't have to do. But at the same time, that return label was damn hard to put onto the spare set of tires....
