I know they will correct it for you but what it troubling is the return shipping costs and not recouping those! Is this all on a credit card? Can you sick them on this?
They started out the cream of the crop, now they've become rotten tomatoes. They SHOULD expedite a new seat and include a return shipping label for the broken seat.
Otherwise, I'd have the CC company return all the charges possible, then do what I said earlier, take your stock pan and re-staple the TS cover with foam over your pan. If they want a seat back, ship them their busted-arse pan with the stock loose foam and cover flopping in the box!
They started out the cream of the crop, now they've become rotten tomatoes. They SHOULD expedite a new seat and include a return shipping label for the broken seat.
Otherwise, I'd have the CC company return all the charges possible, then do what I said earlier, take your stock pan and re-staple the TS cover with foam over your pan. If they want a seat back, ship them their busted-arse pan with the stock loose foam and cover flopping in the box!