5spoke
Junior Member
So I am in need of a little advice. I just want some help and some different perspectives on whether I am being ridiculous. Also I thought it may help people decide whether Hyundai is a manufacturer that you are willing to give your money too and give you a peak at what customer service you can expect.
--Long Story--
My wife and I bought a brand new 2012 Hyundai Tucson AWD to replace her old vehicle, give us some more space and to help assist us through winter. We bought the car two Saturdays ago and the following 4 days after the purchase date we had to spend at the dealer with the check engine light on. After many excuses and quite a few hours sitting at the dealer the final verdict was the car had a faulty transmission and it needed to be replaced. We purchased the car with 30 miles on it and at this time it had 200 miles on it. All of which where put on the car during our 40 mile round trips to and from the dealer to get the damn thing looked at. Each time they had an excuse of why the light was on and in the end they settled on faulty transmission. The car was never actually used by us for anything other than driving it too and from the service department.
I sat down with the general manger of the dealership to discuss my options. I told him I think its fair that Hyundai refunds my money or replaces it with a new identical vehicle to replace the one that came with problems from the factory. He told me as a dealership they can't replace it so they and myself would have to discuss it with Hyundai Motor America.
After almost two weeks and many phone calls I have reached the verdict that the people I have spoke with are not willing to take responsibility for the manufacturing defect and make me a happy customer. They offered a 10 year 100k limited warranty that is NOT transferable between owners, it would apply only to the time we owned the vehicle. I argued that the car's resale is now depreciated because of the severe work that had to be done right after purchase, that's going to be a huge red flag to future buyers. They didn't seem to think it was their responsibility to be responsible for that.
I spoke with regional managers and regional parts and service managers and got no where but rude, rushed conversations saying that Hyundai doesn't owe me anything. They replaced the transmission and are trying to send me on my way.
What would you all do in this situation? We spent/are in the process of spending $25k on the car. It's been the worst customer service experience I have ever had, with constant unmet deadlines and people who have committed to calling me back who never have. The dealer Fairfax Hyundai in Fairfax VA has been horrendous about communication as well. I now have a car I am going to be constantly concerned about and many hours of frustration, stress and wasted time. I honestly feel if the vehicle was delivered to the dealer with a problem, sold to us with that problem we shouldn't be forced to keep the problem. The last guy on the phone I spoke with was a total prick and told me that this is really a 1 in a million chance for this to happen. I argued then why can't you make that 1 person happy, if you have a million other perfectly built vehicles. He stabbed at my intelligence and wasn't even listening when I tried explaining the situation.
It has been a rough two weeks and I will never buy a Hyundai again and I will recommend others not to as well.
--Long Story--
My wife and I bought a brand new 2012 Hyundai Tucson AWD to replace her old vehicle, give us some more space and to help assist us through winter. We bought the car two Saturdays ago and the following 4 days after the purchase date we had to spend at the dealer with the check engine light on. After many excuses and quite a few hours sitting at the dealer the final verdict was the car had a faulty transmission and it needed to be replaced. We purchased the car with 30 miles on it and at this time it had 200 miles on it. All of which where put on the car during our 40 mile round trips to and from the dealer to get the damn thing looked at. Each time they had an excuse of why the light was on and in the end they settled on faulty transmission. The car was never actually used by us for anything other than driving it too and from the service department.
I sat down with the general manger of the dealership to discuss my options. I told him I think its fair that Hyundai refunds my money or replaces it with a new identical vehicle to replace the one that came with problems from the factory. He told me as a dealership they can't replace it so they and myself would have to discuss it with Hyundai Motor America.
After almost two weeks and many phone calls I have reached the verdict that the people I have spoke with are not willing to take responsibility for the manufacturing defect and make me a happy customer. They offered a 10 year 100k limited warranty that is NOT transferable between owners, it would apply only to the time we owned the vehicle. I argued that the car's resale is now depreciated because of the severe work that had to be done right after purchase, that's going to be a huge red flag to future buyers. They didn't seem to think it was their responsibility to be responsible for that.
I spoke with regional managers and regional parts and service managers and got no where but rude, rushed conversations saying that Hyundai doesn't owe me anything. They replaced the transmission and are trying to send me on my way.
What would you all do in this situation? We spent/are in the process of spending $25k on the car. It's been the worst customer service experience I have ever had, with constant unmet deadlines and people who have committed to calling me back who never have. The dealer Fairfax Hyundai in Fairfax VA has been horrendous about communication as well. I now have a car I am going to be constantly concerned about and many hours of frustration, stress and wasted time. I honestly feel if the vehicle was delivered to the dealer with a problem, sold to us with that problem we shouldn't be forced to keep the problem. The last guy on the phone I spoke with was a total prick and told me that this is really a 1 in a million chance for this to happen. I argued then why can't you make that 1 person happy, if you have a million other perfectly built vehicles. He stabbed at my intelligence and wasn't even listening when I tried explaining the situation.
It has been a rough two weeks and I will never buy a Hyundai again and I will recommend others not to as well.
