I found this over on a Buell Forum that I visit once in a blue moon.
All of a sudden my local stealership is looking good! :thumbup: Well...not really...
Sport Twin My Account User Login
"Most of you will remember the last little tirade I posted about this place. Well..the plot just thickened. I picked my bike up last Monday, and upon examination discovered that the coolant was almost empty. None in the reservoir and very little was contained in the radiators themselves. I took that as a great opportunity to change over to engine ice. That aside, I called the dealership to inform them of the oversight, and it was promptly swept under the rug, confirmed by a visit over there on wednesday.
Wednesday night, I got a phone call from some lady doing a customer service satisfaction survey. I'm paraphrasing but the conversation went more or less like this:
Lady: How would you rate your service experience at Cajun HD, excellent, fair or poor?
Me: Take the lowest score you have and subtract a few more from it. I'm serious.
Her: laughing her ass off, then she asked me to explain what I meant
Me: explains the whole last rant, and added onto it with this: While my bike was in for the post crash repairs and recall upgrades there were several delays, some arguing, oh, and they put my 5th gear recall on another bike, and thus had to order me a different one. I also mentioned the whole coolant issue.
Her: Are you serious? Tell me, what do you think could be done to improve the service there?
Me: Burn the place down and build a new one and start all over. Just kidding, in all seriousness, some house cleaning needs to be done in the service department. There are a few good employees there, but many of them simply have no business working there. I told her the name of the best one, and suggested that she be allowed to run the place.
There was a bit more conversation, but as I was taking a pit stop during a ride, I had to cut the conversation short.
Fast forward to thursday morning, around 9:30am. I get a phone call from Cajun HD. The guy on the phone advises me that I have been banned from the property and am no longer welcome there, and should I return, I will be escorted off the premises by law enforcement.
Nice.
I've bought 3 bikes there, my parents have also bought several, and a few friends have purchased bikes from them based on my recommendations. The service department sucks, but the bike selection, and the sales guys are TOP NOTCH.
Oh well. I had no plans to go back there for service, but it was nice to go check out the bikes. Shame too, because I work about 1/2 mile away from there.
Oh well. I said it before, and I'll say it again.
F*CK CAJUN HD!"
All of a sudden my local stealership is looking good! :thumbup: Well...not really...
Sport Twin My Account User Login
"Most of you will remember the last little tirade I posted about this place. Well..the plot just thickened. I picked my bike up last Monday, and upon examination discovered that the coolant was almost empty. None in the reservoir and very little was contained in the radiators themselves. I took that as a great opportunity to change over to engine ice. That aside, I called the dealership to inform them of the oversight, and it was promptly swept under the rug, confirmed by a visit over there on wednesday.
Wednesday night, I got a phone call from some lady doing a customer service satisfaction survey. I'm paraphrasing but the conversation went more or less like this:
Lady: How would you rate your service experience at Cajun HD, excellent, fair or poor?
Me: Take the lowest score you have and subtract a few more from it. I'm serious.
Her: laughing her ass off, then she asked me to explain what I meant
Me: explains the whole last rant, and added onto it with this: While my bike was in for the post crash repairs and recall upgrades there were several delays, some arguing, oh, and they put my 5th gear recall on another bike, and thus had to order me a different one. I also mentioned the whole coolant issue.
Her: Are you serious? Tell me, what do you think could be done to improve the service there?
Me: Burn the place down and build a new one and start all over. Just kidding, in all seriousness, some house cleaning needs to be done in the service department. There are a few good employees there, but many of them simply have no business working there. I told her the name of the best one, and suggested that she be allowed to run the place.
There was a bit more conversation, but as I was taking a pit stop during a ride, I had to cut the conversation short.
Fast forward to thursday morning, around 9:30am. I get a phone call from Cajun HD. The guy on the phone advises me that I have been banned from the property and am no longer welcome there, and should I return, I will be escorted off the premises by law enforcement.
Nice.
I've bought 3 bikes there, my parents have also bought several, and a few friends have purchased bikes from them based on my recommendations. The service department sucks, but the bike selection, and the sales guys are TOP NOTCH.
Oh well. I had no plans to go back there for service, but it was nice to go check out the bikes. Shame too, because I work about 1/2 mile away from there.
Oh well. I said it before, and I'll say it again.
F*CK CAJUN HD!"