United Breaks Guitars

[Dave in Houston]

Have you folks seen this yet? It's not a bad tune.
========================================
United Airlines breaks a man's guitar, Payback is Painful

Here's a splendid approach by a talented man!

A musician named Dave Carroll recently had difficulty with United Airlines.

United apparently damaged his treasured Taylor guitar ($3500) during a flight.

Dave spent over 9 months trying to get United to pay for damages caused by baggage handlers to his custom Taylor guitar.

During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for YouTube exposing their lack of cooperation.

The manager responded: “Good luck with that one, pal.”

So he posted a retaliatory video on YouTube.

The video has since received over 6 million hits.

United Airlines contacted the musician and attempted settlement in exchange for pulling the video.

Naturally his response was: “Good luck with that one, pal.”

Taylor Guitars sent the musician 2 new custom guitars in appreciation for the product recognition from the video that has led to a sharp increase in orders.

Here’s the video United Breaks Guitars - YouTube

More information:

http://en.wikipedia.org/wiki/United_Breaks_Guitars

 

[red_rock_beetle]

that's a hell of an advertisement for united, that should teach them to have a better customer service

 

[Dunno]

That's brilliant.

Good on Taylor for coming up with 2 guitars. Can't buy that sort of advertising.

As for the Airline...... :Flip:

 

[Lefty]

Great video, thanks for the link. :thumbup:

Isn't Karma great?

 

[Humperdinkel]

Hmmmm now I want 2 Taylors..... Bye everybody im grabbing my old guitar & flying United :BLAA:


Glad he got a good result , shame it took so long...

 

[Nelly]

Have you folks seen this yet? It's not a bad tune.
========================================
United Airlines breaks a man's guitar, Payback is Painful

Here's a splendid approach by a talented man!

A musician named Dave Carroll recently had difficulty with United Airlines.

United apparently damaged his treasured Taylor guitar ($3500) during a flight.

Dave spent over 9 months trying to get United to pay for damages caused by baggage handlers to his custom Taylor guitar.

During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for YouTube exposing their lack of cooperation.

The manager responded: “Good luck with that one, pal.”

So he posted a retaliatory video on YouTube.

The video has since received over 6 million hits.

United Airlines contacted the musician and attempted settlement in exchange for pulling the video.

Naturally his response was: “Good luck with that one, pal.”

Taylor Guitars sent the musician 2 new custom guitars in appreciation for the product recognition from the video that has led to a sharp increase in orders.

Here’s the video United Breaks Guitars - YouTube

More information:

United Breaks Guitars - Wikipedia, the free encyclopedia

I love stories where the little man beats the big man. Heart warming.

Nelly

 

[Dave in Houston]

A bit more reading taught me that this happened several years back, and apparently was a real jump-start for the guy's career, which now includes consulting with big companies about customer service issues and also writing custom songs for advertising and other events.

So good for him!

 

[motojoe122]

L-o-v-e i-t!!!!!!