Mancolt
Junior Member
I'd probably actually rate them a 2.5. They'd get much higher marks if they shipped anywhere near the time frame they claim! But I will say I was satisfied with their customer service. Here is the exchange I had with Becki in their customer service department.
ME (April 9th):
I placed an order awhile ago. It had an estimated DELIVERY date of 4/7. As far as I can tell, only 1 part of the order (the only part that was backordered!) has been shipped so far (and it was shipped yesterday). Why haven't the other 2 items, both of which were apparently in stock, been shipped yet? Why weren't they shipped when the order was placed? In the past when I've ordered from you, I've been less than pleased with the shipping delays. Your website claims FREE 1-3 day shipping, but you fail to mention that it takes you an average of a week to process and handle the order. That 1-3 day shipping quickly becomes 10+ days before the customer receives their order.
My order # that I'm referring to is: XXXX
Thank you,
Their response (April 9th - 7 hours later):
We apologize for the delay and any inconvenience caused. The Cable Luber was shipped out of our Oregon warehouse yesterday; the other items are coming from Kentucky. One of the items had to be ordered from a fulfillment warehouse which caused the delay.
For future reference, Item stock status is located on the individual product pages. Begin by choosing the item color and size if applicable. A colored dot will show directly below the color option and will include information on item availability. Please note that many items are listed as available, but will require additional time prior to shipping for the item to be received into our distribution center. These items are designated by a green dot showing Available – Usually ships in 1, 2, 3 or 4 business days.
For the inconvenience we have refunded your $6.99 shipping charge.
Please let us know if you have any further questions or concerns.
Regards,
Becki
The time frame for their response was fine, I have no issue with that. What I didn't understand was why they held up 2 of my items that were in stock waiting for the 1 item that was out of stock (esp since the out of stock item was shipping from a different location)! They offer free 1 - 3 day shipping on orders over $75. But I've placed 2 orders there, and neither has even shipped within 3 business days. Whole lotta good fast shipping does if you don't ship it for several days. The only issues I've had are with the timeliness. So if I didn't need an item quickly, and motorcycle-superstore has the item for the best price, I would order from them. If I want it in any reasonable time frame, I'd go elsewhere. From what I've read other places, many people have had a similar experience.
ME (April 9th):
I placed an order awhile ago. It had an estimated DELIVERY date of 4/7. As far as I can tell, only 1 part of the order (the only part that was backordered!) has been shipped so far (and it was shipped yesterday). Why haven't the other 2 items, both of which were apparently in stock, been shipped yet? Why weren't they shipped when the order was placed? In the past when I've ordered from you, I've been less than pleased with the shipping delays. Your website claims FREE 1-3 day shipping, but you fail to mention that it takes you an average of a week to process and handle the order. That 1-3 day shipping quickly becomes 10+ days before the customer receives their order.
My order # that I'm referring to is: XXXX
Thank you,
Their response (April 9th - 7 hours later):
We apologize for the delay and any inconvenience caused. The Cable Luber was shipped out of our Oregon warehouse yesterday; the other items are coming from Kentucky. One of the items had to be ordered from a fulfillment warehouse which caused the delay.
For future reference, Item stock status is located on the individual product pages. Begin by choosing the item color and size if applicable. A colored dot will show directly below the color option and will include information on item availability. Please note that many items are listed as available, but will require additional time prior to shipping for the item to be received into our distribution center. These items are designated by a green dot showing Available – Usually ships in 1, 2, 3 or 4 business days.
For the inconvenience we have refunded your $6.99 shipping charge.
Please let us know if you have any further questions or concerns.
Regards,
Becki
The time frame for their response was fine, I have no issue with that. What I didn't understand was why they held up 2 of my items that were in stock waiting for the 1 item that was out of stock (esp since the out of stock item was shipping from a different location)! They offer free 1 - 3 day shipping on orders over $75. But I've placed 2 orders there, and neither has even shipped within 3 business days. Whole lotta good fast shipping does if you don't ship it for several days. The only issues I've had are with the timeliness. So if I didn't need an item quickly, and motorcycle-superstore has the item for the best price, I would order from them. If I want it in any reasonable time frame, I'd go elsewhere. From what I've read other places, many people have had a similar experience.